Customer Service

National Repair Center

Located at our US headquarters, and staffed by a team of professional service technicians, is the Mindray North America National Service Center.


Mail-In Service


Ready to meet your mail-in service and maintenance needs, the National Service Center prides itself on cost-effective repair and rapid turn-around.


With a single phone call you can:

  • Schedule timely cost-effective service
  • Arrange for loaner equipment
  • Ensure uninterrupted patient services
  • Be assured that your equipment is being serviced by highly trained professionals

For additional information call 1-800-288-2121 extension 7875 to speak with Dispatch or dial "0" after hours.


Replacement/Repair Parts


We use only first quality service parts, diagnostic software, preventive maintenance kits and accessories. This enables us to ensure the consistently reliable safe performance you have come to expect from us. Replacement/repair parts and accessories are warranted for up to one year.


To place an order for replacement/repair parts or accessories contact Customer Service at 1-800-288-2121 extension 7881.