With its continual drive to provide safe, clean and personal care for patients, Salford Royal Hospital is one of the highest performing Trusts in the country. The hospital's dedicated staff of 7,000 provide hospital, community, primary and social care services to the City of Salford and specialist services to Greater Manchester and beyond. The hospital was the first in the North of England to achieve an Outstanding rating -- the highest rating given -- by the Care Quality Commission.
Salford Royal Hospital also has an over 40-year history as a University Teaching Trust, training and educating a broad range of clinicians.
An overlook of the major building of Salford Royal Hospital from gardens.
Challenges stand in the way
- Replacement of 20-year-old patient monitors required a partner who could provide system-wide, future-proofed solutions.
- Transferring patients between departments unmonitored poses an avoidable risk.
- Limited visibility of patient data between departments and no connectivity of patient monitoring data to electronic records.
- Various peripheral monitoring technologies were making theatres cluttered and accessory costs higher than necessary.
“We wanted it all the way”
"Re-standardising is essential for us, as the patient journey – and the collection of that data –had to become seamless for the future," he explained.
From the rank outsider to the winner
"Whatever we invested in we had to think about the north west and not just Salford," he said, "we are a large teaching hospital, we get a lot of trainees coming through this organisation, so we wanted to invest in a capable supplier that could support this."
In the beginning, Mindray was seen as the rank outsider as the company had not previously worked with the hospital, However, "by the end of the initial presentation," Satpal observed, "there was already a unanimous view that, in terms of the concept and capabilities, Mindray was a strong supplier."
In the evaluation period, all three suppliers' products being trailed across theatres, intensive care and A&E. Most of the positive feedback received was regarding the image quality of the Mindray BeneVision N Series, which was described as 'absolutely fantastic'.
One staff member even stated: "This will revolutionise the way the hospital monitors patients."
The BeneVision N Series patient monitors, the flagship of Mindray's high-end patient monitoring portfolio, have won acclaims from the decision makers.
“Far superior to what we had”
Dr. Joe Sebastian, Consultant Anaesthetist in Salford Royal Hospital.
“What attracted me to Mindray was the BeneVision N22,” said Dr. Joe Sebastian, “it looked so much better than the other products – especially the graphics. Mindray offered the longest warranty out of all of the suppliers. One of my concerns was about the BeneVision N1 mini monitor what would happen if it was dropped. Mindray reassured me about its robustness, saying they would honour our partnership with a replacement and/or repairs.”
With the platinum multi-parameter platform, the BeneVision N1 ’s optional fully integrated sidestream CO2 module monitors the patient’s respiratory status, negating the need for additional modules for transporting patients, particularly those who are intubated.
Be the selected partner for the journey
The hospital placed its phase two order in December 2018 for its ICU, A&E, EAU and Heart care centre. The third and final phase will be ordered in 2019 for all vital signs and three lead ECG ward monitoring. Salford hopes to achieve its aspiration of connecting the monitors to the patient record system later in the year, with a view to being paperless by 2020.
Satpal concluded: “The partnership is a success. There’s nothing we’ve asked for that hasn’t been delivered. It’s an extremely good relationship.”
A “Straight-A” Solution
- Transferring patients between departments will have reduced risk as patients will be continuously monitored.
- Various peripheral monitoring technologies have been removed, providing a more streamlined theatre environment.
- Standardisation is providing cost-saving on accessories and helps harmonise staff training.
- Clinicians believe the technology will ultimately improve efficiency, safety and patient outcomes.
- Future-proofed investment – visibility and collection of patient data will be greatly improved when Salford connects all monitors to their electronic record system.