Total Solution is the New Efficient
Belgium was ranked fourth on the Euro Health Consumer Index (EHCI) in 2016, putting it ahead of countries such as Denmark, Germany and Finland. The Belgium healthcare system was noted for having the best accessibility and fastest access to healthcare services than anywhere in Europe, according to the EHCI 2016 report.
Hospitals are one of the most important cornerstones of every modern health system. Despite this fact, the total number of hospitals in Belgium declined by 23% between 2000 and 2017. In Belgium, the majority of hospitals are private hospitals, which play a critical role in supporting affordable healthcare system and assuring the nation’s health, whilst facing many challenges such as increasing workload, inefficient cost control and workflow design.
AZ Alma is an advanced private hospital in Eeklo, in the heart of the Meetjesland, Belgium, and has resulted from a merger in 2003, between the hospitals in Eeklo and Sijsele. It opened and moved from old campuses to the brand new building in March 2017. With more than 120 doctors, 1,290 employees, and 175 volunteers delivering human-centred care to their patients, and investing in extremely modern facilities and state-of-the-art medical equipment to support patients as much as possible, AZ Alma is putting its slogan “Care with one heart” into practice every day.

“Standardization is the Key to Efficiency”

Like other hospitals, AZ Alma must run round the clock. Improving work efficiency and manage efficiency, whilst guaranteeing optimal patient care is the biggest challenge for the management in a private hospital, like AZ Alma. It requires all kinds of medical devices in different departments to be high quality, easy to learn and operate, as well as easily be interlinked and be integrated into the hospital information system.

“Standardization is very important for us. Because it is the key to efficiency. If the same kind of devices are over all our hospital, in the ER, OR, and general wards. Then it costs us less to educate our personnel, our medical staff and nursing staff.”

“The new hospital is full of new equipment. The challenge was to make sure all the personnel from nurse to doctor know all the equipment.”

“We used to use standalone equipment and monitors. Every department has its own monitor system and equipment. They are not interlinked. It was hard for doctors to do follow-ups on patients when transferring them to other services.”

“Doctors Like This One Best”

The cooperation with Mindray brought a solution for AZ Alma hospital – Mindray total solution for ER, OR, ICU, CCU, NICU, and general ward. It includes bedside and transport patient monitor, telemetry monitor, central monitoring station, view station, vital signs monitor, ventilator, anaesthesia machine, surgical light, and medical ceiling system. With one solution, one brand, the standardization of medical devices effectively addresses the challenges and brings a lot of benefits to the medical staff of AZ Alma hospital.

“Mindray total solution turned out to be the best solution. The doctors like this one best.”

“Thanks to the Mindray solution, and due to standardisation we succeeded in integrating all the different devices. They are integrated. One device to another. But they are also integrated into our IT infrastructure. All those devices produce patient data, which is very important for us and for our caregivers, for the doctors and nurses.”

“The BeneVision is very easy to use. There are a lot of buttons on the screen, you can configure the way you prefer. And it is very versatile. When we look at BeneVision monitor, we have a lot of details of information on the screen already. If I want to go deep(er) or I want to see patient history, I don't need to go to back to the central station. I can get them right here on the monitor. I have all the information at my fingertips.”

“It is very easy to learn. Both the younger and older colleagues have picked it up in no time.“

Care with One Heart

Like AZ Alma holding its philosophy “care with one heart”, Mindray also cares its customer’s needs with one heart. As CEO of AZ Alma, Rudy Maertens concluded, “The real benefit of working with Mindray is the way they are listening. They are interacting with my staff, with my people, working day to day, with their devices. That is what I am very pleased about.” With the vision “healthcare within reach”, Mindray is constantly creating and providing customer-tailored solution and service to help the management and medical staff in many private hospitals like AZ Alma improve medical services and help them take better care of their patients with efficiency.

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